Memberships and billing
Some features need an active KinHarmony membership. We offer monthly and yearly memberships. There is no free trial. The purchase screen shows the price, the billing period, and what is included before you pay. Apple and Paddle show prices in your local currency where they offer it, and otherwise in U.S. dollars. Depending on where you live, sales tax is added at checkout, or GST, HST, or VAT is included or added as the law requires, and checkout shows the total before you pay.
Memberships renew automatically at the end of each billing period, at the price then in effect, until you cancel. A yearly membership is billed once a year. A monthly equivalent shown for comparison is not a monthly charge. If a price changes, the change will follow Apple’s or Paddle’s terms and any notice or consent the law requires.
You can buy a membership in two ways:
- In the iPhone app, through Apple. Apple’s terms apply to that purchase, and Apple handles payment.
- On kinharmony.app, through Paddle. Paddle is our authorized reseller and merchant of record, so Paddle sells the membership to you and handles payment. Paddle’s Buyer Terms (opens in a new tab) apply to that purchase.
A membership belongs to the KinHarmony account that bought it. When you are signed in, the membership applies to your account in both the iPhone app and on the website. While you are connected with a partner, one active membership covers the shared features for both of you. Your partner does not need to buy a separate membership. Only the person who bought the membership can manage or cancel its billing.
Access that comes from your partner’s membership ends when that membership ends, when you disconnect, or when either of you blocks the other. Access can also end if a payment fails, a subscription expires, or a refund is approved. Buying a second membership does not combine it with the first, so check your membership status before buying.
Cancelling and refunds
Cancelling stops future renewals. Your membership stays active until the end of the period you have paid for. Cancelling does not by itself refund a period that has already started.
- Apple purchases. Cancel in iPhone Settings, under your name, then Subscriptions. Apple handles refund requests. See Apple’s cancellation help (opens in a new tab) and Apple’s refund help (opens in a new tab).
- Website purchases. Cancel from the Membership and billing page on kinharmony.app, from the link in your Paddle receipt, or through Paddle’s buyer support (opens in a new tab). Refunds follow Paddle’s Refund Policy (opens in a new tab) and the law. You can also contact cs@kinharmony.app about a problem with KinHarmony.
If you live in the United Kingdom, or anywhere else consumers have a legal right to cancel an online purchase within a set time, you keep that right. Apple and Paddle handle these requests under their terms and the law.
Deleting your KinHarmony account cancels a website membership straight away, because there is no longer an account to use it. Deleting the app, disconnecting, or blocking your partner does not cancel a subscription, and deleting your account does not cancel an Apple subscription. Cancel through Apple to stop its renewal. Keep your receipt so you can reach Apple or Paddle after your account is deleted.